Privacy Policy

Last Updated: March 15, 2025

At byteonripple, we believe your personal information should stay personal. This policy explains exactly how we collect, use, and protect your data when you work with us on mobile game development projects.

Information We Collect

When you reach out to us about game development services, we collect information that helps us understand your project needs and communicate effectively.

Contact Information

Your name, email address, phone number, and company details when you contact us through our website or email.

Project Details

Information about your game concept, technical requirements, timeline, and budget discussions during consultations.

Communication Records

Email exchanges, meeting notes, and project documentation we create together during our collaboration.

Website Usage Data

Basic analytics about how you use our website, including pages visited and time spent, but nothing personally identifiable.

How We Use Your Information

We use your information for straightforward business purposes. Nothing complicated or sneaky here.

Respond to your inquiries about mobile game development services
Prepare project proposals and development timelines tailored to your needs
Communicate with you throughout the development process
Send project updates, milestones, and deliverables
Provide technical support and maintenance for completed games
Improve our services based on feedback and project outcomes

What We Don't Do

We don't sell your information to third parties. We don't send marketing emails unless you specifically ask for updates about our services. We don't share your game ideas with competitors or other clients.

Information Sharing and Disclosure

Your project information stays confidential. We may share limited information only in these specific situations:

Service Providers

We work with trusted partners for specific services like cloud hosting, payment processing, and project management tools. These partners can only access information necessary for their services and are bound by confidentiality agreements.

Legal Requirements

We may disclose information if required by Thai law, court orders, or government regulations. This is rare, but we want to be transparent about the possibility.

Business Transfers

If byteonripple is acquired or merged with another company, your information may be transferred as part of the business assets, but the new owner would be bound by this privacy policy.

Data Security

We take reasonable steps to protect your information, though no system is 100% secure. Here's what we do:

Store sensitive project files on encrypted cloud servers with restricted access
Use secure email systems for confidential project communications
Limit access to your information to team members working on your project
Regularly backup project data to prevent loss from technical issues
Update our security practices as new threats emerge

You can help protect your information by using secure passwords for any project portals we provide and keeping your login credentials confidential.

Your Rights and Choices

Under Thai Privacy Laws

Thailand's Personal Data Protection Act gives you several rights regarding your personal information. You can exercise these rights by contacting us directly.

Access Your Data

Request a copy of the personal information we have about you and your projects.

Correct Information

Ask us to update or correct any inaccurate information in our records.

Delete Your Data

Request deletion of your personal information, subject to legal and contractual obligations.

Data Portability

Receive your project data in a format that allows you to transfer it to another developer.

Restrict Processing

Limit how we use your information in certain circumstances.

Response Timeframe

We'll respond to your requests within 30 days. For complex requests involving large amounts of data, we may extend this to 60 days and will let you know if additional time is needed.

Data Retention

We keep your information only as long as necessary for business purposes or legal requirements:

Contact information and project inquiries: 3 years from last contact
Active project files and communications: Duration of project plus 5 years
Completed game source code and assets: 7 years for warranty and support purposes
Financial records and invoices: 5 years as required by Thai tax law
Website usage analytics: 24 months maximum

After these periods, we securely delete or anonymize your information unless you request earlier deletion or we have a legal obligation to retain it longer.

International Data Transfers

Most of your data stays within Thailand, but some information may be processed internationally:

Cloud Services

We use cloud hosting services that may store data on servers in Singapore, Japan, or other Asian countries with adequate data protection laws.

Development Tools

Some project management and development tools we use are based in the United States or Europe. We only choose providers with strong privacy protections.

When data crosses borders, we ensure appropriate safeguards are in place through contractual protections and adequacy decisions.

Cookies and Website Technology

Our website uses minimal tracking technology. Here's what we use and why:

Essential cookies to remember your preferences during your visit
Analytics cookies to understand which pages are most helpful to visitors
No advertising cookies or social media tracking pixels
No cross-site tracking or behavioral profiling

You can disable cookies in your browser settings, though this may affect how our website functions for you.

Changes to This Policy

We update this privacy policy when our practices change or legal requirements evolve. When we make significant changes, we'll notify you by email if you're an active client, or post a notice on our website.

The "Last Updated" date at the top of this policy shows when changes were last made. We encourage you to review this policy periodically, especially before starting a new project with us.

Continued Use

By continuing to work with us after policy changes take effect, you accept the updated terms. If you disagree with changes, you can exercise your data rights or discontinue our services.

Questions About Privacy?

We're happy to discuss any privacy concerns or answer questions about how we handle your information.

Email: support@byteonripple.com

Phone: +66 74 342 979

Address: 128 Huay Kaew Rd, Tambon Chang Phueak
Mueang Chiang Mai District, Chiang Mai 50300, Thailand

We typically respond to privacy inquiries within 2 business days.